1. Scope and Website Use
These Terms of Service (“Terms”) govern your use of the public marketing website operated by Complete Wealth Care, LLC (“we,” “us,” or “our”) at completewealthcare.net, including requesting the free Write-Off Report and the optional Free Write-Off Audit.
By accessing the website and using its forms, you agree to these Terms. If you do not agree, please do not use the website or submit a request. These Terms apply only to the public marketing website and related communications.
These Terms do not replace any separate written agreement for paid medical billing services, and they do not replace any applicable Business Associate Agreement (BAA) or other contract governing patient information processed during client services.
2. Free Report and Checklist
The Write-Off Report and its 15-minute checklist provide general educational guidance to help you review your practice’s billing processes. The report identifies areas to look at; it does not establish that any particular claim is payable, recoverable, or owed to your practice.
You may download, print, and share the report internally with members of your own practice team for review purposes. You may not resell the report, redistribute it for commercial benefit, or present it in a way that misrepresents its origin or purpose.
Requesting or downloading the guide does not require you to switch billing companies, does not create a paid-service agreement, does not create any obligation to purchase services, and does not guarantee an audit appointment.
3. Free Write-Off Audit Requests
A Free Write-Off Audit, when requested and scheduled, reviews selected information about denials and write-offs to identify potential recovery opportunities and recommended next steps. Any findings depend on the records made available, payer requirements, documentation, and applicable filing and appeal deadlines.
We do not promise a guaranteed recovery, an exact recoverable dollar amount, or a specific turnaround time for an audit. The actual eligibility, scope, and availability of an audit are confirmed with you directly before it begins.
Requesting an audit does not create a paid-service agreement and does not obligate you to purchase services. No cancellation fees or charges apply to a free audit request.
4. Accuracy of Submitted Information
When you submit a request, you agree to provide accurate business contact information and to have an appropriate basis for submitting information about your practice. You are responsible for the accuracy of the details you provide.
You agree not to misuse the website, impersonate another person or practice, submit false or misleading information, or attempt to interfere with the website, its forms, or its operation.
5. Patient Information Restrictions
Do not submit patient information or medical records through the public marketing forms.
Our marketing forms are designed to collect business contact information only. Where patient records are needed for an audit or for services, we will arrange the appropriate agreements and an approved transfer process. Ordinary email and the marketing form are not approved methods for transferring patient records.
6. Intellectual Property and Permitted Use
The website content, the Write-Off Report, and related materials are provided for your internal review use. Complete Wealth Care, LLC retains ownership of its materials.
You may use the report internally with your practice team as described above. You may not remove attributions, claim authorship, or use the materials in a way that implies endorsement of any third party without our written permission.
7. Communications and SMS
We may contact you using the information you provide to deliver the requested report, respond to inquiries, and discuss billing services or an audit. Website use and a guide request are not blanket consent to marketing text messages.
SMS messaging, where available, is sent only to contacts who have separately opted in. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying STOP, or contact us for help. SMS consent is kept distinct from your guide request and is not required to receive the report.
Specific SMS program details (frequency, support contact, and program disclosures) are confirmed with the active messaging service and reflected here once verified.
8. Third-Party Services and Links
The website may use service providers to deliver forms, manage contact records, and measure campaign performance, as described in our Privacy Policy. We are not responsible for the content or practices of third-party websites we may link to.
9. Disclaimers
The Write-Off Report and related materials are provided as a free business resource for general educational purposes. They are not professional or legal advice tailored to your practice, and recovery of any claim is never guaranteed.
We make reasonable efforts to keep the website available and accurate, but we do not warrant that the website will be uninterrupted or error-free. Where applicable law gives you rights that cannot be excluded, nothing in these Terms limits those rights.
10. Changes to These Terms
We may update these Terms from time to time. Any updates will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
11. Contact Details
If you have questions about these Terms, please contact us:
Complete Wealth Care, LLC
Website: completewealthcare.net
Email: info@CompleteWealthCare.net
Phone: (833) 902-5133